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CUSTOMER EVALUATION

Services

XIAOTENG lifetime services from A to Z

Your Partner Beyond the Machine

XIAOTENG Service encompasses a comprehensive suite of services designed to empower you throughout your entire ownership.

·Technical Customer Support: 

Our dedicated team of technical experts is here to answer your questions,troubleshoot challenges, and ensure your equipment operates at peak performance.

·Training Support: 

The company has more than 10 professional technical team. More than 40 patents have been filed.They can provide professional technical solution support to every customer in a timely manner.
It is also one of the core competitiveness of our company.

·After-sales Service Support: 

No matter your query, our team is readily available to provide expert guidance and support you through every step of the way.
The company has more than 12 professional after-sales service personnel. They can provide
online guidance and offline door-to-door service for each of our customers around the clock.
Let every customer to the use of peace of mind.

·Other services  

For overseas customers, you can fly to Shanghai Pudong International Airport(or Hongqiao International Airport ).We can pick you up in the Airport.We also provide visit online by video.

faq

  • 1.Why Should You Buy From Us Not From Other Suppliers?

    • We are professional in the designing, production and sales of food packing machines for more than 15 years,our factory have more than 35000 square meter,our machines have more than 50 different products can offer to you,we have more than 100 employees,We are based in Shanghai, China, start from 2009,sell to Domestic Market(50.00%),Mid East(18.00%),Southeast Asia(10.00%),North America(5.00%),South America(5.00%),Eastern Asia(2.00%),Southern Europe(2.00%),Central America(2.00%),Africa(2.00%),Eastern Europe(2.00%),Western Europe(1.00%),Northern Europe(1.00%),South Asia(0.00%),Oceania(0.00%).

  • 2. Do You Provide Custom Machines?

    • Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs.

  • 3.How Can We Install The Machine When It Arrives?

    • We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees.

  • 4.Does Xiaoteng Offer Remote Technical support?

    • XIAOTENG provides remote technical support services to assist customers in troubleshooting and resolving issues with their equipment. Our team of experts utilizes remote access technology to diagnose problems efficiently, ensuring minimal downtime and optimal performance.

  • 5.What Is The Process For Requesting Service From Xiaoteng?

    • To request service from Xiaoteng visit our website and access the service section for the brand you want the service for. There, you can fill out a service request form with details about your needs. Xiaoteng's dedicated service team will promptly respond, coordinating with you to address your requirements efficiently. Or just give us a call.

  • 6.What Services Can We Provide?

    • Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,
      Accepted Payment Currency:USD,EUR,HKD,CNY.
      Accepted Payment Type: T/T,L/c,Western Union,Cash;
      Language Spoken:English,Chinese

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